Please send complaints to Barnes & Noble

Post by **algonacchick** » Sat May 24, 2003 9:17 pm

sg, sorry to be a pain, but I don't see a customer service link or anything on that site. Maybe I'm just not looking in the right place? I do want to help. Just let me know where it is or post it in here.

Thanks,

Patti

Post by **kaffy©** » Sat May 24, 2003 10:42 pm

Oh my goodness.. What is that? And he's 20? :dontgetit:

Anyhow, thanks Bermuda for sending them a note, lets hope this gets resovled. How embarassing for B&N.

Kaffy© :lookround:

minnick27 · Post by **minnick27** » Sun May 25, 2003 1:20 am

Being a former Borders employee, I have no problem complaining to B&N. Consider it done!

Mike

Post by **Squirrelygirl** » Sun May 25, 2003 8:36 pm

sg, sorry to be a pain, but I don't see a customer service link or anything on that site. Maybe I'm just not looking in the right place? I do want to help. Just let me know where it is or post it in here.

Thanks,

Patti

You're not being a pain at all! I went under help on their main site and

kept going through layers of customer service screens, past all their FAQ's. Hope that helps.

sg

Post by **algonacchick** » Sun May 25, 2003 8:52 pm

Thanks, sg! I figured it out, and sent them an email. That review is still there. You think they'd know it wasn't legit when the person said the his name was "Shlomo". Gees! I hope they take it down. If everyone who has replied to this sends them a message saying how wrong this review is, maybe they'll get the hint. We can only hope. One good thing out of all this: B&N gave Al's cd a very nice review.

Patti

Post by **Squirrelygirl** » Sun May 25, 2003 9:10 pm

Unfortunately, one of the things I've noticed is some sites have posted

so called "reviews" that only say things like:

"Weird Al sucks"

with entry dates long before the release date of PH, so you know these people haven't even heard the album. These "cogent reviews" are counted towards Al's overall ratings the same as people with slightly more...er...articulate opinions.

Doesn't seem fair, and it just shows how lax some websites are in what they consider a valid review.

sg

Post by **algonacchick** » Sun May 25, 2003 9:18 pm

That is a shame. I never really bothered looking at the dates. Hopefully, more people like us can post favorable ones and help the cd to get a better rating.

Patti

Post by **algonacchick** » Tue May 27, 2003 9:39 pm

I got an email from Barnes and Noble Here is what they had to say:

"Dear Customer,

Thank you for your comments regarding the review for "Poodle Hat". We

appreciate your taking the time to write to us. We consider customer

feedback critical to the success of our business, and we will pass

along your comments to the appropriate personnel."

I went there, and the review in question is still up, but there are a few others. One of them sounds like the person actually listened to the cd, and is a long-time fan. The others may have, but they were short on words. Maybe something will happen and they'll take that one review down. We'll see, I guess.

Patti

CatraDhtem · Post by **CatraDhtem** » Wed May 28, 2003 1:44 am

QUOTE \"Dear Customer,

Thank you for your comments regarding the review for \"Poodle Hat\". We

appreciate your taking the time to write to us. We consider customer

feedback critical to the success of our business, and we will pass

along your comments to the appropriate personnel.\"

Wow....sounds like the ultimate blow-off form response.

Wed May 28, 2003 1:58 am

QUOTE

Wow....sounds like the ultimate blow-off form response.

And here's the penultimate blow-off form response: QUOTE Hello,

Thank you for writing to Yahoo! Message Boards.

Thank you for bringing this to our attention, and thank you for your
report of potential violations on Yahoo! Message Boards. Yahoo! has
evaluated and taken the appropriate action, as determined in Yahoo!'s
sole discretion under our Terms of Service, with regard to the posts you

brought to our attention.

Should you require further assistance, please feel free to contact us
again.

Thank you again for contacting Yahoo! Customer Care.

Regards,

Yahoo! Customer Care

http://www.yahoo.com/

I checked. They haven't removed the review in Yahoo Music Guide that called Al "Weird Al Yankjob." Maybe the customer care minion didn't pick up the subtle innuendo. Or maybe there's a critical mass of complaints that has to be received before they'll act. How about if 27 people complained?