Please send complaints to Barnes & Noble
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- algonacchick
- Thanks, Patti!
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- kaffy©
- Obsessed
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- Off The Deep End
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- Obsessed
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sg, sorry to be a pain, but I don't see a customer service link or anything on that site. Maybe I'm just not looking in the right place? I do want to help. Just let me know where it is or post it in here.
Thanks,
Patti
You're not being a pain at all! I went under help on their main site and
kept going through layers of customer service screens, past all their FAQ's. Hope that helps.
sg
- algonacchick
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Thanks, sg! I figured it out, and sent them an email. That review is still there. You think they'd know it wasn't legit when the person said the his name was "Shlomo". Gees! I hope they take it down. If everyone who has replied to this sends them a message saying how wrong this review is, maybe they'll get the hint. We can only hope. One good thing out of all this: B&N gave Al's cd a very nice review.
Patti

Patti
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Unfortunately, one of the things I've noticed is some sites have posted
so called "reviews" that only say things like:
"Weird Al sucks"
with entry dates long before the release date of PH, so you know these people haven't even heard the album. These "cogent reviews" are counted towards Al's overall ratings the same as people with slightly more...er...articulate opinions.
Doesn't seem fair, and it just shows how lax some websites are in what they consider a valid review.
sg
so called "reviews" that only say things like:
"Weird Al sucks"
with entry dates long before the release date of PH, so you know these people haven't even heard the album. These "cogent reviews" are counted towards Al's overall ratings the same as people with slightly more...er...articulate opinions.
Doesn't seem fair, and it just shows how lax some websites are in what they consider a valid review.
sg
- algonacchick
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- algonacchick
- Thanks, Patti!
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I got an email from Barnes and Noble Here is what they had to say:
"Dear Customer,
Thank you for your comments regarding the review for "Poodle Hat". We
appreciate your taking the time to write to us. We consider customer
feedback critical to the success of our business, and we will pass
along your comments to the appropriate personnel."
I went there, and the review in question is still up, but there are a few others. One of them sounds like the person actually listened to the cd, and is a long-time fan. The others may have, but they were short on words. Maybe something will happen and they'll take that one review down. We'll see, I guess.
Patti
"Dear Customer,
Thank you for your comments regarding the review for "Poodle Hat". We
appreciate your taking the time to write to us. We consider customer
feedback critical to the success of our business, and we will pass
along your comments to the appropriate personnel."
I went there, and the review in question is still up, but there are a few others. One of them sounds like the person actually listened to the cd, and is a long-time fan. The others may have, but they were short on words. Maybe something will happen and they'll take that one review down. We'll see, I guess.
Patti
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- Off The Deep End
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QUOTE \"Dear Customer,
Thank you for your comments regarding the review for \"Poodle Hat\". We
appreciate your taking the time to write to us. We consider customer
feedback critical to the success of our business, and we will pass
along your comments to the appropriate personnel.\"
Wow....sounds like the ultimate blow-off form response.
Thank you for your comments regarding the review for \"Poodle Hat\". We
appreciate your taking the time to write to us. We consider customer
feedback critical to the success of our business, and we will pass
along your comments to the appropriate personnel.\"
Wow....sounds like the ultimate blow-off form response.
- Orthography Enthusiast
- Deliriously Dedicated
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QUOTE
Wow....sounds like the ultimate blow-off form response.
And here's the penultimate blow-off form response: QUOTE Hello,
Thank you for writing to Yahoo! Message Boards.
Thank you for bringing this to our attention, and thank you for your
report of potential violations on Yahoo! Message Boards. Yahoo! has
evaluated and taken the appropriate action, as determined in Yahoo!'s
sole discretion under our Terms of Service, with regard to the posts you
brought to our attention.
Should you require further assistance, please feel free to contact us
again.
Thank you again for contacting Yahoo! Customer Care.
Regards,
Yahoo! Customer Care
http://www.yahoo.com/
I checked. They haven't removed the review in Yahoo Music Guide that called Al "Weird Al Yankjob." Maybe the customer care minion didn't pick up the subtle innuendo. Or maybe there's a critical mass of complaints that has to be received before they'll act. How about if 27 people complained?
Wow....sounds like the ultimate blow-off form response.
And here's the penultimate blow-off form response: QUOTE Hello,
Thank you for writing to Yahoo! Message Boards.
Thank you for bringing this to our attention, and thank you for your
report of potential violations on Yahoo! Message Boards. Yahoo! has
evaluated and taken the appropriate action, as determined in Yahoo!'s
sole discretion under our Terms of Service, with regard to the posts you
brought to our attention.
Should you require further assistance, please feel free to contact us
again.
Thank you again for contacting Yahoo! Customer Care.
Regards,
Yahoo! Customer Care
http://www.yahoo.com/
I checked. They haven't removed the review in Yahoo Music Guide that called Al "Weird Al Yankjob." Maybe the customer care minion didn't pick up the subtle innuendo. Or maybe there's a critical mass of complaints that has to be received before they'll act. How about if 27 people complained?