Give them a chance. They handle tickets for Aerosmith and other big names. It's not their first day on the job. I went through the whole order process, except submitting the actual order, just to get a feel and if you read all the text, they address the standard concerns.
Seating locations for all tickets secured through this Presale Program are the best offered by the show promoter, and we have made every effort to ensure that they are as good or better than those offered by the Promoter to the general public.
It was never certain with Artist Arena that you were getting the best seats available. It was a crap shoot whether you went with them or took your chances with Ticketmaster. At least now you know you're getting the best.
Best seating locations are assigned on a first-come, first-served basis.
That's exactly how Ticketmaster, or pretty much any ticket place, works. And they're pulling your tickets from a ticket pool that's "as good or better" than anyone else, so in that respect, it's better than Ticketmaster who are pulling from a way larger ticket pool. And to be honest, unless you're front row dead center, then there's really little difference if you're sitting anywhere in the front section at an Al concert.
Plus the fact that, again, they handled other artists before. I'm sure they have a model in place to assign seats. They probably have a good idea that the fans who seek out presales, are the fans that are most opinionated about what constitutes "best seats" and would assign seats accordingly.
If you have any special seating requests (aisle seat, etc.), please include these in the COMMENTS section on the last page of the checkout.
So, if you like the aisle, or only on the left section of the theater, or no closer than 3rd row, or even number seats, or anywhere except next to Elvis, it sounds like they're willing to accommodate that best they can. For this concert they even provided a seating chart, or the tourography has seating charts too.
All Premium Tickets will be shipped Priority Mail to ensure delivery at least two weeks prior to show date.
It's at least 2 weeks, so they could be shipped sooner. I think Ticketmaster says something like 2 weeks before also but they never take that long. Also, on checkout, it gives you an option to ship to another address than from the one placing the order, so if you know you'll be out of town for an extended period, just have them shipped someplace else. Or if you find out later you'll be out of town, call or email customer service to make alternate shipping arrangements.
I guess if you need to know your exact
seat number immediately then you have to order through Ticketmaster or other means, but I don't know, while it's nice to know the exact seat number, I personally never was too concerned as long as I knew approximately where I was sitting. A lot of times I didn't really even bother to see where my exact seats were until I got to the theater.
Are they perfect? No. Are they at least as good as Ticketmaster? So far I haven't seen anything to say otherwise. I'll willing to give them benefit of the doubt until they give me reason not to. My only complaint so far is the huge price difference between non-VIP and VIP and the lackluster items in the VIP package, but I have a feeling that Al's people had much more input on that, than PAID's people did.